Convey the Importance of Customer Service to Your Manufacturing Team

November 13th, 2015

CustomerService In manufacturing_v02

When one thinks of customer service skills, it’s easy to picture companies that cater to retail, financial, technology, health care and hospitality. All of those industries consistently deal with customers on a face-to-face basis. But in truth, all industries need to prepare and train their people for excellent customer service because it reflects a dedication to positive relationships with clients. In this age of transparency and online customer service reviews, your company needs a solid plan for training employees on customer service skills.

How to communicate good customer service as a value in your manufacturing company

Relationship building is bigger than ever in the business world. Even though your team might not see customers all the time, one positive interaction based on solid customer service skills can make all the difference. Therefore, make good customer service a core value at your manufacturing company. Communicate this value from the top down, starting with the executive leaders in your company emphasizing good customer service policies. If the leaders show they are bought in to safety being a priority, then it’s much easier to get the rest of the company to buy in.

Create customer service training campaigns to encourage participation

Another way to let your manufacturing personnel understand the principles of good customer service is to educate and train them on specific examples of how they can use this at work. Bring in trainers who specialize in customer service for this market, for hands-on training sessions and practice before interacting with clients. Offer ongoing training and mentoring for all manufacturing employees. When onboarding employees, teach them the fundamentals of quality customer service.

Hire customer service savvy manufacturing employees

A good method for boosting the customer service level in your manufacturing company is to hire people with a track record of already dealing with customers in a positive way. Hire from a staffing agency that can provide candidates who have strong experience with customer service. During interviews, ask candidates about their customer service skills and what they believe they can do to support this effort at your manufacturing plant. Consider candidates who have strong verbal and written skills, because they may be dealing with client through live, telephone and written communications.

Work with a local, experienced staffing service partner who will provide service beyond your expectations – and help your business achieve greater success. Contact Davis Staffing today to get started on meeting all of your manufacturing employment needs!

See What Changes Are Happening In Steel Factories

July 23rd, 2015

See What Changes Are Happening in Steel FactoriesSteel factories do not run the way they used to. In fact, they have changed quite a bit over the past decade. Take, for example, the ArcelorMittal in Burns Harbor, Indiana on Lake Michigan. The company operates a program known as the Steelworker for the Future program. This program enrolls people who want to work in the steel mills and trains them so they have the knowledge and the skills necessary to work in the mills.

This week, we will discuss the various changes that are occurring in steel factories across the country.

Required Skill-Set Expansive Today

The required skill-set for people who want to work in steel mills is quite expansive today. In fact, the skills required to work in steel mills have become so in-depth that a host of educational programs have been created across the country. Those programs can be found in unions, trade schools, high schools, colleges and community colleges. These skills were not required until recently, at least within the last 30 years.

Those seeking work in steel mills need to be well-versed in automation, mathematics, science and engineering in order to have a successful career. They must also learn the new automation and technologies to mix, melt and pour steel. The Steelworker for the Future program requires students to hold a 2.8 GPA in order to obtain a paid internship with ArcelorMittal. As the students continue to study and work, they are brought in for additional interviews, assessment testing and some hiring qualifications.

Partnerships in Five States

The Steelworker for the Future program run by ArcelorMittal operates partnerships with 10 colleges in five states. The partnerships are located close to the company’s plant in the suburbs of Chicago and in areas around Northwest Indiana. Some of the colleges partnering with the company include the Ivy Tech Community College campuses in East Chicago, Valparaiso, and Gary; Prairie State College in Chicago Heights; Moraine Valley Community College in Palos Hills and Lorain County Community College in Elyria. The program is also available at Delaware County Community College in Pennsylvania and two Penn State campuses in Harrisburg and York.

Employment Opportunities Abound from the Program

Students who successfully complete their schooling and two internships could be in line for jobs with ArcelorMittal. According to the company, 93 percent of students who pass the hiring requirements and graduate from the program accept the offer of employment, which is full-time, with the company. One of the most intriguing parts of the program is the fact that by the third year of full-time employment after the program, employees will typically be making $90,000 per year for their salary.

The bottom line here is that the steel industry in the United States has changed drastically over the last 30 years. If you are looking for a new career, consider working in steel.

How to Make HR Presentations More Enjoyable

April 29th, 2015

How To Make HR Presentations More Enjoyable

If you’ve ever had to sit through a business presentation directly related to HR topics, you’ve quickly noted that it got dull very fast. Why? Because most HR people are talking about facts and figures around employee performance, personnel policies, and other workplace metrics. Now if you’re on the other side of the presentation you have a chance to make your HR presentations more enjoyable for your audience. Here are some ways to put the “fun” back in HR.

Create great presentation visuals

The key to a great presentation in HR is to create outstanding visuals that illustrate the topics at hand. You can create an effective HR presentation using PowerPoint or other slideshow programs, including great images and videos. The use of pie charts, graphs, flow charts and other business type visuals should be very limited.

Develop interactive materials and handouts

To keep your audience on their toes, you’ll want to make your HR presentation as interactive and hands-on as possible. Create an attractive one-page handout where your audience can take notes and write down questions. If you are conducting your presentation using virtual tools, include at least one poll or survey to get your listeners actively participating.

Do not read from slides, make good notes

The worst thing you can do during in HR presentation is to read through every slide. Instead, use your slides to support your points but have great scripted notes that talk about the topics in a conversational tone. Practice your presentation in advance, using good eye contact and body language, and move around the space as you talk. Never ever stand in one place and just read directly from slides because this will quickly bore listeners.

Inject a little bit of office humor

A great HR presentation includes a little bit of snark. This means to add some office humor into your presentation that is professional yet relevant. Share a favorite quote or story that relates to your presentation. Some suggestions would be relaying information about a recent corporate event, some good things that employees are doing within the organization, or a funny anecdote that you encountered recently on the job.

Share the presentation with a colleague

Another way to shake things up with your HR presentations is to code collaborate with another HR person or manager on your team. Take turns presenting the material in a partner style. Create a conversation and have a great rapport with your colleague. This can be very entertaining to those who are listening.

Provide great information in short snippets

A big factor in a great HR presentation is not offering too little or too much information. Your goal when creating a presentation is to provide useful information in short snippets. For example, you may be talking about employee retention, and you may have 10 points you’d like to make. Limit your points to the top 4 to 5. You will have a greater impact, and you can always follow up with another presentation or include this information in a special report.

Allow for 15 minutes for questions at the end

HR presentations can quickly get out of hand or become very boring if there is too much or not enough participation from attendees. You can solve this problem by limiting all questions and comments until the very end of the presentation. Have a few canned questions prepared in case no one speaks up.

Follow up personally with attendees

Once your HR presentation is completed, your job is now to follow up with any last-minute questions or concerns that come up. Take the time to send a thank-you email out to all of your attendees and include a link to the recorded presentation whenever possible. Answer any questions and share insights from the presentation.

Davis Staffing in Chicago will help with all of your employment needs. As one of the top Chicago staffing agencies, we will work with you to find the best fit. Contact us today!

How To Optimize Your Job Postings

February 26th, 2015


When jobs open up, companies like to advertise for new employees as quickly as possible in order to begin the hiring process without much of a delay. Job postings are published in newspapers, magazines, on bulletin boards, in online forums, with internet job sites and on social media sites. However, often these job postings are not fully optimized in order to attract the best talent.

Use these tips to post job advertisements that are outstanding and will get you the right results.

Use a Custom Job Posting URL

An excellent way to optimize your job postings is to use a custom URL for each posting. The custom URL should include the city where the job is located and either the job title or the target keyword for the job. You can do this on your career portal or have your staffing agency create a featured job listing on its recruitment website.

Utilize Keywords in the Post

Make sure all of your job postings, from now on, utilize keywords. Do a little bit of research to find out which keywords are used the most by job seekers when searching for jobs like the ones you offer. No longer can you simply write a standard job description and hope that it will catch the eye of a job seeker. Use keywords that incorporate the city where the job is located, the job title, certifications needed and more.

Include a Video Introduction

Job seekers and search engines love videos. Videos not only help your company get noticed by search engines, but they also keep job seekers on your page for longer periods. To go along with the video, include a transcript of it to add even more SEO (search engine optimization) material to your site.

List the Salary Range

It is a good idea to start listing salary for your available jobs whenever posting ads online. Many companies refrain from doing this, but when you list the salary, you will likely receive a larger group of applications.

List the Same Job Multiple Times

Take the extra time and list the same job multiple times using different job titles and different content for each posting. This will help the job get noticed by search engines and by job seekers. Some people refer to one job in three different ways. For example, a job could be called a secretary, an administrative assistant or an office assistant. If you are trying to fill this job, post the ad three different times using all three job titles.

Make it Easy to Apply

An important aspect to optimizing your job ads is to make the application process as easy as possible. Job seekers do not want to spend an hour filling out a questionnaire online. Have them answer a couple of questions and then let them upload or email their resume and cover letter to the company.

Optimization is more important than ever these days when it comes to publishing job ads. Make sure your company is doing everything possible to have their job ads noticed by search engines and job seekers alike.

Davis Staffing, a local and experienced staffing firm, has a number of job postings to reach a wide variety of candidates. Contact us today to learn more information!

What To Include And Feature In Your LinkedIn Profile

December 19th, 2014

LinkedIn has become one of the best resources for professionals to find new jobs, network with others in their industry and become experts in their field. This social site also serves as a virtual resume for those who use it, which makes finding a job a little bit easier in today’s ultra-competitive market. In today’s article, we will tell you what is best to include and feature in your LinkedIn profile.

Details, Details, Details

One of the most important things you need to do with your LinkedIn profile is provide as many details as possible. The more detailed your profile is, the more effective it will be in securing you more connections and possibly landing you a job. The best way to add details to your profile is by uploading your resume directly to the site, which will then put all of your information into the right place so you do not have to.

Professional Profile Picture

It is very important that you have a professional profile picture for LinkedIn. Do not pull a picture from your Facebook page or from Instagram. Instead, use a picture of yourself dressed in business attire from a recent conference and make sure you are the only person in the picture. The picture says a lot about you, so make sure it does not depict you drinking alcohol or dancing with friends at a club. It needs to be as professional as possible.


Reach out to some of your most trusted connections on LinkedIn and ask them to provide you with a recommendation on the site. They do not need to do anything special, just fill out the recommendation form and submit it. The recommendation will then show-up on your profile. It can be as short or as long as the person wants to make it, but it should be very positive and discuss one of your best professional traits.

Use a Strong Summary

Your LinkedIn profile must absolutely utilize the summary portion. It needs to be a strong summary that explains who you are and what it is you do for your career. Use keywords specific to your career so you can be found when employers search within LinkedIn. The summary needs to be at least 40 words in length to make an impact in the search engine.

Boast about Your Skills

Make sure your LinkedIn profile brags about your skills. You can add up to 50 different skills to your LinkedIn profile, so be sure you choose ones that best fit your educational and work experience.

LinkedIn has become the go-to social network for professionals when it comes to networking and building a personal brand on the web. If you build a strong LinkedIn profile, you should have no trouble finding a job within your industry.

How Manufacturers Can Improve with the Industrial Internet

July 5th, 2013

The great information highway has transformed every industry on the planet in the last fifteen years. However, the manufacturing sector is one of the last frontiers when it comes to Internet and cloud-based technology adoption. There are a few good reasons for this, such as the urgency to use new technology based and automated industrial systems vs. old standards, but overall technology is shaping the way we do business today in the manufacturing world.

This shift has been termed the “Industrial Internet” and there are many ways that companies can harness this power today. Traditionally speaking, manufacturers have always been at the leading edge of innovation, therefore it only makes sense that they would want to do this in manufacturing processes now.

Take a moment to learn how manufacturers can improve their business processes through the use of the Industrial Internet.

Increased efficiency

There is a great deal to be said about the usefulness of Internet technology for improving the efficiency of processes within a manufacturing plant. A good example of this is Continental Tires, which increased the use of computer aided technology to boost tire production. By using a Cisco Unified Wireless Network and RFID tags, they’ve been able to streamline multiple divisions from manufacturing to delivery. Wireless technology enables drivers to communicate with plants to coordinate the shipment of multiple products worldwide, reporting a 20 percent increase in efficiency.

Green manufacturing

In addition to increasing efficiency, manufacturers are turning to the Industrial Internet to create a sustainable future for millions of Americans. Going green means to use materials in an eco-responsible way, and computer technology aids in this goal. For example, the Canadian paper company Cascades uses a software product that identifies and analyzes manufacturing data to reduce waste of energy used in their paper mills. Real time data is gathered that maximizes mill output while cutting back on energy during peak manufacturing cycles.

Better use of equipment

Manufacturing plants also use the Industrial Internet to oversee a variety of manufacturing and machinery processes, essentially having the ability to “talk” to their machinery as it operates. Electronic sensors connect machinery to computer networks, notifying operators of any malfunctioning equipment or production slowdowns in seconds. This can help to eliminate downtime and the costly repair and replacement of industrial equipment and materials.

If you are looking for temp agencies in Chicago, contact Davis Staffing today.

Is Your Manufacturing Presence Ready for the Mobile World?

June 28th, 2013

Currently, technology is taking over many forms of business, and mobile is simply the newest form of technology. Instead of dying down, the popularity and use of mobile technology continues to advance, causing different industries to utilize mobile apps and create mobile-optimized presences. Manufacturing fits in with this new trend, and there are some ways to prepare your manufacturing presence for the mobile world.

How to Start Your Mobile Manufacturing Strategy

Start by thinking about the most important elements of preparing your manufacturing presence for the mobile world. This is going to start with a good mobile strategy. While apps are a popular source for mobile interactions, it isn’t the only option. Some things to think about what your competition are currently doing with mobile marketing, how your product is going to be improved with mobile presence, the areas you should focus on, and what your main objectives are. This is a great place to start when preparing for mobile strategies.

SEO for the Mobile Manufacturing World

Believe it or not, search engine optimization (SEO) isn’t just for Internet content. Mobile content also needs to be optimized with SEO strategies. Do proper keyword research when choosing wording and phrases for your mobile content, whether it’s through an app, mobile site map, social media content or blog posts seen through your mobile-optimized website. SEO does have a place with mobile device marketing strategies, so don’t forget about the benefits to taking this step. A unique advantage you have with mobile devices is that SEO can be incorporated with local searches.

Mobile-Ready Emails 

Use email templates that are mobile-ready whenever you send an email. Your email marketing campaigns should not be only viewable from a PC or laptop, but optimized for mobile use with smartphones and tablet computers as well. If you aren’t sure if it is mobile ready, pull up your email campaign with your mobile phone and see how it looks. This is the easiest way to determine if it should be adjusted or not. Many people read emails from their phone or tablet, so this is a must.

Mobile-Optimized Website

Of course your manufacturing website also needs to be ready for mobile use. It is easy to convert your regular website, or a portion of it, to be optimized for mobile use. Get help from your webmaster if you don’t create your own website. The main landing pages of your site should be optimized for mobile use, particularly your homepage and contact page.

By following these tips, it is easy to get your manufacturing presence ready for the mobile world. Don’t delay because your competitors are most likely already utilizing mobile technology, which means you should be as well.

Advice for Better Engaged Manufacturing Decisions

May 30th, 2013

Going from raw data to helpful and enlightening information is often the most difficult process of manufacturing. In order to get better engaged manufacturing decisions, it takes various aspects. It relies on a good level of business intelligence, along with some other factors for a successful final result.

Here are some helpful tips to better engage in manufacturing decisions for your company, helping to get ahead of your competitors and being happy with the final result.

Evaluating and Automating Data

The first step to having improved manufacturing decision making is through evaluating and automating all of your data. To start, with, evaluate your current business processes. This is going to help you later on when it’s time to renew or update your manufacturing processes. It helps to support the decision making or be engaged in the improvement of your business as a whole. Next, you need to automate the collection of data for your business.

Business and Manufacturing Intelligence

Business intelligence and manufacturing intelligence are both important aspects of the decision making process. Manufacturing intelligence should be implemented to allow for the different manufacturing solutions at your company. After evaluating and automating your data, you have set the groundwork for business intelligence. You should also consider improving operations management to support the improvements in your manufacturing processes; the direct result is more engaging of decisions.

Communicating with Employees

To engage in decision making, communicating with your employees is essential. You must let them participate in the decision making process by asking production, business and manufacturing teams what should be done to better facilitate the process. Their support is vital to the final outcome and helps with the business and manufacturing intelligence you have already started.

Improving Self-Service Capabilities

Manufacturing decisions can also include different self-service capabilities with reporting to your end users. Keep this in mind when working on manufacturing decision making and what will make it most successful.

Social Media and Cloud Technology

In all aspects of business, including manufacturing decisions, social media ad cloud technology should be utilized. Social media allows for insider and outsider input, capturing up-to-date information and overall engagement. Cloud technology works in much the same way, where all team members get together to offer their input for the final decisions.


Finally, offer the opportunity to collaborate with others on your business intelligence, which also better facilitates manufacturing decisions. You should also consider offering more software and technology support, which adds to the ability to engage in these decisions.

Better engagement of manufacturing decisions requires a combination of software and technology support, communication between team members, and access to the data through social and cloud systems. When you combine these together, it automatically improves your manufacturing systems to take data to the next level.

If you are looking for talented manufacturing candidates in Illinois, contact the staffing experts at Davis today.

Office Must-Do’s | Lean Manufacturing

May 16th, 2013

One of the best attributes in an efficient workplace is the observance of Lean Six Sigma Office operations. This methodology aims on providing a productive and enhanced customer service from employees and the entire business processes are well managed. Lean office routines can be significantly applied on office supply waste management, clerical/administrative tasks, and the environment. Moreover, to improve organizational and lean office practices, one must be knowledgeable in this field of management.

What is a Lean Office?

A lean office is technically the application of recognizing and reducing time and asset waste. It uses lean strategies like Value Stream Mapping to produce a scheme that can stabilize the office’s productivity.

What are the top 5 must dos for a lean office?

Though it may not seem to be an easy task, observing Lean Office practices is necessary to run an efficient office. The following are some of the must-dos to consider for Lean Office practices:

  1. Set a limitless office – An office without boundaries is basically a workplace where the environment uses no physical confinements or obstruction. Therefore, members of the workplace are allowed to communicate freely among each other. Everyone can reach out and interact with the rest as they please or as a need to do so arises. This is known as a collaborative work environment.
  2. Visional Admiral – As for management strategies, an evident command over the workplace gives way to key operating indicators or KOI. This will stabilize Plan, Do, Check, and Adjust or PDCA to fill empty space in working procedures. Processes, protocols, and organization are enhanced to provide a more advanced and consistent work strategy.
  3. VSM or Value Stream Mapping – In this step, blunt analysis of the incoming of data and tools are performed while briefing it and visualizing its conditions ahead of time. It is an excellent manner of recognizing the NVA or the Non Value Add proceedings in the company.
  4. Basic Tasks – The order of procedures, time frames, and additional factors for assuring quality performance are what these basic steps refer to. It aids in coming up with observable results, lessens the chances of arriving at further mishaps and eradicates inconstancy among members of the company. The procedures involve Labor Arrangements, Time Frames, Set Processes, Human Resource Preparations, Asset Outlining, and Improvement on Phase Extents.

The use of Lean implementation in every institution or company is inevitable. Routines that evolve around this management organization system promotes eliminating evident and directorial hindrances for workers to freely voice their concerns. Moreover, lean management in the office can benefit the company by establishing tasks that will guarantee a positive outcome.

If you are looking to land top manufacturing talent, contact the staffing experts at Davis Staffing today.

Real Time Data will Help Your Lean Manufacturing Strategy

April 26th, 2013

If you are looking for ways to take your lean manufacturing to an all new level, then implementing real-time data capabilities can help. There are several things that you can do to make this happen, but utilizing the real time data for its full potential in all Lean strategies and practices will prove to be the most beneficial.

Use Second Order Information as Leverage

Using the up-to-the-second standard deviation data or the up-to-the-minute data, as well as the variability and micro-trends, you can trigger both better actions and control processes (real-time TOC, dynamic Kanban flow, dynamic buffers), plus can support all Six-sigma efforts and reduction in the DMIAC cycle times in projects. Standard lead time and standard cost can all be improved as well for improvement in the master data accuracy.

Extend Both the In Process Visibility & Enterprise Ops Decision Support Intelligence

This is not the same as the after the fact analysis or the regular batch business intelligence, but rather the real time visibility that is in proves that allows for human decision making to be made promptly. In other words, give the executives the ‘steering wheel.’

While the executives don’t need to know all the nitty gritty details about the job at hand, they do need to understand the basic overall demand of the position from their own perspective in order to be able to make better judgment calls and decisions regarding many things, but not limited to an unplanned failure in a bottleneck machine, a natural disaster, or other critical event.

Customers and Supply Chain Partners – Enable Pull Process

The synchronization of sales and suppliers is a key element to Lean initiative, even though most of the Lean improvement efforts are made in the main area of the production facility. In order to see the full potential of the Lean practices, the coordination of the outside downstream and upstream partners must be in sync.

Sustain Kaizen

The Lean journey sees changes prompted by Kaizen many times. Whether it be the work sequence, methods, equipment, shop floor layout, people, or material, it can all be captured and made available, making it possible for real time reports and operational KPI’s that are so critical to performance and rapid Kaizen measurement results.

Increase Process/ Flexibility with Supply Network

When you can supply the real time data to the people that can immediately act upon it, then you create the platform for innovations and new levels in the supply network flexibility and the process behind it. With the data, reconfiguring supply networks, ramping up suppliers, and switching processes becomes easier to do and decisions are reached with much more confidence.

Using these real time data suggestions can get your company to set goals sooner than envisioned. Visit the Davis Staffing blog for industry news each week!

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