When one thinks of customer service skills, it’s easy to picture companies that cater to retail, financial, technology, health care and hospitality. All of those industries consistently deal with customers on a face-to-face basis. But in truth, all industries need to prepare and train their people for excellent customer service because it reflects a dedication to positive relationships with clients. In this age of transparency and online customer service reviews, your company needs a solid plan for training employees on customer service skills.
How to communicate good customer service as a value in your manufacturing company
Relationship building is bigger than ever in the business world. Even though your team might not see customers all the time, one positive interaction based on solid customer service skills can make all the difference. Therefore, make good customer service a core value at your manufacturing company. Communicate this value from the top down, starting with the executive leaders in your company emphasizing good customer service policies. If the leaders show they are bought in to safety being a priority, then it’s much easier to get the rest of the company to buy in.
Create customer service training campaigns to encourage participation
Another way to let your manufacturing personnel understand the principles of good customer service is to educate and train them on specific examples of how they can use this at work. Bring in trainers who specialize in customer service for this market, for hands-on training sessions and practice before interacting with clients. Offer ongoing training and mentoring for all manufacturing employees. When onboarding employees, teach them the fundamentals of quality customer service.
Hire customer service savvy manufacturing employees
A good method for boosting the customer service level in your manufacturing company is to hire people with a track record of already dealing with customers in a positive way. Hire from a staffing agency that can provide candidates who have strong experience with customer service. During interviews, ask candidates about their customer service skills and what they believe they can do to support this effort at your manufacturing plant. Consider candidates who have strong verbal and written skills, because they may be dealing with client through live, telephone and written communications.
Work with a local, experienced staffing service partner who will provide service beyond your expectations – and help your business achieve greater success. Contact Davis Staffing today to get started on meeting all of your manufacturing employment needs!